Refunds

1. The trial

Every paid plan can start with a 7-day trial, once per account, with 50 credits to use in it — or start at once, charged that day, without it. A card is needed to start the trial. Nothing is charged during the trial; the first charge is taken when it ends. Cancel before then — under Settings → Subscription — and nothing is charged at all.

The free plan costs nothing and is not affected by this page.

2. Credits you have not used

If you are charged for a plan and have not used any of the credits that charge bought, tell us within 14 days of the charge and the whole amount comes back. No reason is required. The credits it bought are taken back with it.

Top-ups are not refunded: you buy one when you want the credits, and they never expire.

For a plan, the credits a charge bought are that billing period's — for a yearly plan, its first month's. Once some of them are spent, the charge is not refunded, except as §3 and §4 describe or the law where you live requires: a credit spent has already paid for the engines that answered.

3. If something we publish damages a client's site

Every page Passcite publishes to a site starts as an article you review, goes up only with your approval or under the Autopilot setting you turned on for that brand, and can be taken down in one step — those are the safeguards. If they fail and something we published breaks a client's site, the billing period in which it happened is refunded in full, as money and not as credits, and we will tell you rather than wait to be asked.

Passcite publishes only into a WordPress or Webflow site you have connected, and only new pages — never a change to a page that exists.

4. If Passcite is down

If a fault on our side stops you running reports or writing articles for more than three days in a row within one billing period, that period is refunded on request. Outages at the AI engines the reports ask, or at your CMS, are outside this — and a prompt no engine answered gives its credit back by itself.

5. Cancelling, and changing plans

• You can cancel at any time. Your plan stays open until the end of the period you have paid for, and no further charge is taken.
• Cancelling part-way through a period does not refund the rest of it, and a yearly plan is not refunded month by month.
• A bigger plan starts at once and is charged less what is left of the one you had; a smaller plan starts at your next billing date.
• Credits left at the end of a month end with it; top-ups never expire. Neither is paid out in money.
• If a plan is closed because these terms or the Terms were broken, no refund is issued.

6. How to ask, and how the money comes back

Email hello@passcite.com from the address on your account. Refunds go back the way the payment came: to the original card through Dodo Payments, which processes our payments. Expect the money within 10 business days of our reply; card networks sometimes take a few days more to show it.

7. Disputes with your bank

If a charge looks wrong, write to us before opening a dispute with your bank or card issuer. Anything §2 covers is refunded without argument, and most other questions are settled in one email. A chargeback opened without contacting us first may lead to the plan being closed while it is resolved.

8. Your rights

Nothing on this page reduces a right you have as a consumer under the law of the country you live in. Where that law requires a refund this page does not describe, the law applies.

9. Changes to this policy

If this page changes, the date at the top changes. A change that affects a paying customer is told to them directly before it takes effect, and the policy in force on the date you were charged is the one that applies to that charge.

10. Contact

hello@passcite.com.