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Law firms

What AI assistants say when someone asks for a lawyer

30 buyer questions across three engines, run against a real Chicago personal injury firm. It was named on two of the twenty-two questions that never mention it. The other twenty went to four larger firms in the same city and to Super Lawyers.
Real report

We ran this on Abels & Annes, Chicago, IL

Tested 30 buyer questions across ChatGPT (API), Perplexity, Gemini. 22 of them never name Abels & Annes — those are the ones a buyer who has not heard of them would ask.

Run on against ChatGPT (API) openai/gpt-5.4-mini, Perplexity perplexity/sonar-pro, Gemini google/gemini-3-flash. Engines answer differently over time — this is what they said that day.

2 of 22
questions that never name them, where they came up anyway
20
questions answered entirely without them

The questions, and who got recommended instead

Asked exactly as written below. The domains are the ones each engine actually cited.

  • best personal injury lawyer for accident victims in Chicago, IL

    ChatGPT (API)

    • profiles.superlawyers.com
    • attorneys.superlawyers.com

    Perplexity

    • attorneys.superlawyers.com
    • corboydemetrio.com
    • lawleaderboard.com
    • schwartzjambois.com
    • expertise.com

    Gemini

    • lawleaderboard.com
    • prnewswire.com
    • corboydemetrio.com
    • levinperconti.com
    • schwartzjambois.com
  • most recommended personal injury lawyer in Chicago, IL

    ChatGPT (API)

    • attorneys.superlawyers.com
    • profiles.superlawyers.com

    Perplexity

    • attorneys.superlawyers.com
    • corboydemetrio.com
    • lawleaderboard.com
    • schwartzjambois.com
    • expertise.com

    Gemini

    • vinklerlaw.com
    • cavanaghlawgroup.com
    • thervo.com
  • who is the best personal injury lawyer for small businesses in Chicago, IL

    ChatGPT (API)

    • attorneys.superlawyers.com
    • profiles.superlawyers.com

    Perplexity

    • attorneys.superlawyers.com
    • corboydemetrio.com
    • shealawgroup.com
    • willenslaw.com
    • larson.law

    Gemini

    • chambers.com
    • phillipslytle.com
    • bcm-law.com
    • kavenysarmas.com
    • primerus.com
  • best personal injury lawyer for car accident claims in Chicago, IL

    ChatGPT (API)

    named nobody in particular

    Perplexity

    • dispartilaw.com
    • horwitzlaw.com
    • attorneys.superlawyers.com
    • ontoplist.com
    • attorneyatlawmagazine.com

    Gemini

    • cloudfront.net
    • powerrogers.com
    • rblaw.net
    • lawleaderboard.com
  • best personal injury lawyer for families in Chicago, IL

    ChatGPT (API)

    named nobody in particular

    Perplexity

    • horwitzlaw.com
    • attorneys.superlawyers.com
    • schwartzjambois.com
    • trapplaw.com
    • walnerlaw.com

    Gemini

    • attorneyatlawmagazine.com
    • powerrogers.com
    • attorneyatlaw.com
    • rblaw.net
  • which personal injury lawyer is better for accident victims

    ChatGPT (API)

    • horwitzlaw.com
    • lawleaderboard.com
    • forthepeople.com

    Perplexity

    • screened.com
    • injuryattorneyfla.com
    • ontoplist.com
    • top100personalinjuryattorneys.com
    • levininjuryfirm.com

    Gemini

    • lawdragon.com
    • powerrogers.com
    • superlawyers.com
    • prweb.com
    • lexinter.net

What the engines cited

Directories, threads and roundups — the pages holding the answer. The claimable ones are the fastest item on any report.

  • justia.comDirectory you can claim14 questions
    3 engines
  • martindale.comDirectory you can claim12 questions
    3 engines

Other domains the engines cited

Every other domain the answers named — competitors, directories and publishers alike. Cited by more than one engine on more than one question.

  • salvilaw.com20 questions
    3 engines
  • malmanlaw.com15 questions
    3 engines
  • cliffordlaw.com14 questions
    3 engines
  • smithlacien.com12 questions
    3 engines
  • bestlawyers.com11 questions
    3 engines
  • horwitzlaw.com9 questions
    3 engines

What the site never says

For each question, what the model needed to find on the site and did not — in its own words.

  • best personal injury lawyer for accident victims in Chicago, IL

    The site would need to explicitly claim it is among the best or most recommended personal injury lawyers for accident victims in Chicago.

  • most recommended personal injury lawyer in Chicago, IL

    The site would need to say that the firm is most recommended or top recommended in Chicago.

  • who is the best personal injury lawyer for small businesses in Chicago, IL

    The site would need to mention representing small businesses or state that it is the best choice for them.

  • best personal injury lawyer for car accident claims in Chicago, IL

    The site would need to explicitly say it is the best personal injury lawyer for car accident claims in Chicago.

The prescription

What the report told them to do

Generated from the questions they lost, not from a checklist. Each one names the questions it is meant to win back.

  1. Answer "best personal injury lawyer for accident victims in Chicago, IL" on /

    change16 questions

    The site would need to explicitly claim it is among the best or most recommended personal injury lawyers for accident victims in Chicago.

  2. Own your listings on justia.com, martindale.com, bbb.org

    change15 questions

    On 15 of the questions you lose, the assistants cite a directory rather than any business's own site. Those listings are the answer buyers are being shown.

Same city, same questions — and four bigger firms take the answers

Abels & Annes is an established Chicago personal injury firm, and it was named on two of the twenty-two questions that never mention it. The firms named instead are the largest in the city: Salvi Law's own site was cited on twenty of the thirty questions, Malman Law on fifteen, Clifford Law on fourteen, Smith LaCien on twelve. Every 'best personal injury lawyer in Chicago' variant — for accident victims, for families, for car accident claims — went to Super Lawyers profiles and to those firms' homepages. Reputation carries in legal, but only at the top of the market; below it the answer is assembled from directories. The report's list is two items long: answer the 'best for accident victims' question on the homepage, which describes cases and never says who the firm is for, and claim the Justia, Martindale and BBB listings that are already being cited without it.

What to do about it

This is the shape of every report we produce, split two ways: the changes we will make for you on WordPress once the plugin ships (as drafts, behind approval), and the ones only you can do — claiming a listing, fixing a profile, answering the questions a page has been avoiding. We mark which is which rather than pretending the second column does not exist.

  1. 01

    Turn practice-area pages into answers

    'What happens if I was partly at fault', 'how long do I have to file'. These are the questions being asked. A page titled after a practice area and written as a brochure answers none of them.

  2. 02

    Claim the profiles that are carrying you

    The report names them. Those pages are being quoted with or without you; the only question is whether they are current.

  3. 03

    Put a person behind the writing

    Named authors with credentials, on pages about the thing they practise. It is the cheapest credibility signal available and most firm sites publish unsigned copy.

FAQ

Questions

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