passcite
Ecommerce brands

AI assistants answer shopping questions. Product pages do not.

30 buyer questions across ChatGPT, Perplexity and Gemini, run against a real direct-to-consumer brand. The answers come from roundups and marketplaces, because that is where the comparing happens.
Real report

We ran this on Chubbies Shorts

Tested 30 buyer questions across ChatGPT (API), Perplexity, Gemini. 21 of them never name Chubbies Shorts — those are the ones a buyer who has not heard of them would ask.

Run on against ChatGPT (API) openai/gpt-5.4-mini, Perplexity perplexity/sonar-pro, Gemini google/gemini-3-flash. Engines answer differently over time — this is what they said that day.

10 of 21
questions that never name them, where they came up anyway
11
questions answered entirely without them

The questions, and who got recommended instead

Asked exactly as written below. The domains are the ones each engine actually cited.

  • best men's shorts and casual apparel store for men

    ChatGPT (API)

    • gq.com

    Perplexity

    • pacsun.com
    • bearbottomclothing.com
    • amazon.com
    • saksfifthavenue.com
    • asos.com

    Gemini

    • texasia.com
    • azbigmedia.com
    • forbes.com
    • clothesbygraham.com
    • 50isnotold.com
  • best men's shorts and casual apparel store for men's shorts

    ChatGPT (API)

    • gq.com
    • forbes.com
    • gq-magazine.co.uk
    • abcnews.com
    • pricehacker.com

    Perplexity

    • pacsun.com
    • bearbottomclothing.com
    • amazon.com
    • saksfifthavenue.com
    • asos.com

    Gemini

    • apetogentleman.com
    • businessinsider.com
    • forbes.com
    • azbigmedia.com
    • youtube.com
  • compare men's shorts and casual apparel store options

    ChatGPT (API)

    • target.com
    • macys.com
    • reddit.com
    • dickssportinggoods.com
    • sec.gov

    Perplexity

    • target.com
    • nordstrom.com
    • urbanoutfitters.com
    • dickssportinggoods.com
    • macys.com

    Gemini

    • ringly.io
    • realmenrealstyle.com
    • makersrow.com
  • how much does men's shorts cost

    ChatGPT (API)

    • walmart.com

    Perplexity

    • macys.com
    • storeprofiles.com
    • www2.hm.com
    • academy.com
    • llbean.com

    Gemini

    • target.com
    • nymag.com
    • substack.com
  • affordable men's shorts and casual apparel store

    ChatGPT (API)

    • goodhousekeeping.com
    • forbes.com

    Perplexity

    • www2.hm.com
    • amazon.com
    • dickssportinggoods.com
    • mandmdirect.com
    • asos.com

    Gemini

    • reddit.com
    • forbes.com
    • tapstitch.com
    • outdoorgearlab.com
    • nymag.com
  • cheapest men's shorts and casual apparel store that is still good

    ChatGPT (API)

    • goodhousekeeping.com
    • menshealth.com

    Perplexity

    • www2.hm.com
    • steepandcheap.com
    • asos.com
    • academy.com
    • dickssportinggoods.com

    Gemini

    • reddit.com
    • youtube.com
    • forbes.com

What the engines cited

Directories, threads and roundups — the pages holding the answer. The claimable ones are the fastest item on any report.

  • reddit.comCommunity thread25 questions
    3 engines
  • trustpilot.comDirectory you can claim6 questions
    3 engines
  • bbb.orgDirectory you can claim2 questions
    2 engines

Other domains the engines cited

Every other domain the answers named — competitors, directories and publishers alike. Cited by more than one engine on more than one question.

  • forbes.com17 questions
    3 engines
  • rei.com12 questions
    3 engines
  • target.com10 questions
    3 engines
  • nordstrom.com4 questions
    3 engines
  • fashionbeans.com15 questions
    2 engines
  • businessinsider.com12 questions
    2 engines

What the site never says

For each question, what the model needed to find on the site and did not — in its own words.

  • best men's shorts and casual apparel store for men

    The site would need to explicitly say it is one of the best or a top choice for men's shorts and casual apparel.

  • best men's shorts and casual apparel store for men's shorts

    The site would need to explicitly say it is a best or top store specifically for men's shorts.

  • compare men's shorts and casual apparel store options

    The site would need a direct comparison against other men's shorts and casual apparel stores, with named differences or advantages.

  • how much does men's shorts cost

    The site would need to state actual prices or a price range for men's shorts.

The prescription

What the report told them to do

Generated from the questions they lost, not from a checklist. Each one names the questions it is meant to win back.

  1. Answer "best men's shorts and casual apparel store for men" on /pages/about-us

    change5 questions

    The site would need to explicitly say it is one of the best or a top choice for men's shorts and casual apparel.

  2. Publish your prices — buyers are asking "how much does men's shorts cost"

    new page4 questions

    The site would need to state actual prices or a price range for men's shorts.

  3. Answer "is it worth paying more for pants" on /

    change2 questions

    The site would need a direct statement comparing higher-priced pants to cheaper ones and saying whether the extra cost is worth it.

Nobody asks 'what is this product'

They ask which one, for whom, versus what, at what price. A product page answers the one question nobody is asking. The store that gets recommended has a page that does the comparing — a collection page with real copy above the grid, a buying guide, a genuine 'which of ours is right for you' page. On almost every ecommerce report we run, that missing page is the largest single item on the list, and it is bigger than every markup fix combined.

What to do about it

This is the shape of every report we produce, split two ways: the changes we will make for you on WordPress once the plugin ships (as drafts, behind approval), and the ones only you can do — claiming a listing, fixing a profile, answering the questions a page has been avoiding. We mark which is which rather than pretending the second column does not exist.

  1. 01

    Give collection pages actual copy

    Two or three paragraphs saying who this collection is for and how to choose within it. A grid of tiles says nothing that can be quoted.

  2. 02

    Write the comparison your buyers make

    Between your own products first. 'Which length', 'which material', 'which one for a gift'. That is a page, and it is a page that answers a question being typed today.

  3. 03

    Keep the marketplace listings honest

    Where a marketplace or a review roundup is being cited, that listing is your storefront as far as the answer is concerned.

FAQ

Questions

Run the same questions on your own store

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